Terms of Service

Last updated · July 2, 2026

1. The agreement

These terms are an agreement between [Company legal name] (“Intexo”, “we”) and the customer using the service (“you”). By creating an account or using Intexo you accept them. If you sign up on behalf of an organization, you confirm you are authorized to bind that organization, and “you” means the organization.

2. The service

Intexo is a continuous-discovery platform: a research repository with AI transcription and analysis, opportunity solution trees, whiteboards, insight reports, and a readout front page. We may improve or change features over time; we won't materially reduce the core functionality you pay for during a paid term.

3. Accounts and organizations

  • Keep your credentials confidential; you are responsible for activity under your account.
  • Provide accurate account and billing information.
  • Organization owners and admins control membership, roles, and data in their organization.

4. Your content

Your organization owns everything it uploads or creates in Intexo — recordings, transcripts, highlights, trees, whiteboards, and reports. You grant us the limited rights needed to host, process, transmit, and display that content in order to run the service, including sending it to the subprocessors listed in the Privacy Policy when you use the corresponding features.

You are responsible for your research data.Recordings of interviews contain other people's personal data. You confirm you have a lawful basis — and any consents your jurisdiction requires — to record, upload, and analyze that material. For the data-protection roles this creates, see the GDPR & DPA page.

5. AI features

  • Transcripts, summaries, themes, and drafted reports are machine-generated and can be wrong. Review AI output before relying on it or sharing it.
  • AI features consume credits from your plan's monthly allowance; extra credit packs can be purchased at any time.
  • AI output based on your content is yours, subject to the same ownership terms as the rest of your content.

6. Acceptable use

You agree not to:

  • use the service for unlawful purposes or to store unlawful content;
  • upload material that infringes someone else's rights;
  • probe, disrupt, or circumvent security or usage limits;
  • resell or provide the service to third parties as your own offering;
  • reverse engineer the service except where law permits it.

7. Plans, billing, and credits

  • Payments are handled by Lemon Squeezy as merchant of record. Prices are listed on the pricing page and are billed monthly.
  • Subscriptions renew automatically until cancelled. Cancelling stops the next renewal; the current period runs to its end.
  • Included monthly credits reset each billing month and do not roll over. Purchased credit packs [do not expire — confirm].
  • If seats, storage, or credits exceed your plan, we may ask you to upgrade or restrict further usage; we don't delete your data for exceeding limits.
  • If payment fails and isn't resolved after reminders, we may downgrade or suspend the subscription.

8. Term and termination

  • You can stop using the service and delete your organization at any time; owners can export content first.
  • After deletion or account closure, content is removed within [30] days (backups roll off on the same schedule).
  • We may suspend or terminate accounts that materially breach these terms, after notice where practicable.

9. Intellectual property

The service, its software, and its design remain ours. If you send us feedback or suggestions, we may use them without obligation.

10. Disclaimers

The service is provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the extent permitted by law, neither party is liable for indirect or consequential damages, and our total liability under these terms is capped at the fees you paid us in the twelve months before the claim. Nothing in these terms limits liability for willful misconduct or gross negligence.

12. Changes to these terms

We may update these terms; for material changes we will give organization owners at least [30] days' notice by email. Continued use after the effective date counts as acceptance.

13. Governing law

These terms are governed by the laws of [Sweden], and disputes are resolved by the courts of [Gothenburg, Sweden], unless mandatory law says otherwise.

14. Contact

[Company legal name] · [registered address] · [legal@intexo.com]